The direct line
The inbox is [email protected], reachable from any address you like — no account needed, no form to fight through. One complete message beats three fragments every time, and a human being reads everything that arrives.
Uhmingle.LIVE
Contact Us
How to reach the Uhmingle crew — [email protected] for session trouble, coin questions, safety concerns and technical issues, what to include, and when a reply comes back.
Meet a stranger face to face →What your message should say
Say what happened and roughly when it happened, tell us your device and browser, and attach a screenshot if the problem is something we can see. Never send passwords, full card numbers or ID documents — support will not request them, ever. Writing in about another user? An approximate time for the match lets the crew track down the session.
How quickly replies arrive
A reply usually lands within one working day. Safety reports and questions about coins or payments sometimes take a few days more, because they go through human review or the payment processor — the extra care costs a little time. Weekends run slower.
Where email helps, and where it does not
Questions about billing get resolved quickest when the payment receipt is attached. Flagging a specific match works better through the report button inside the call, which bundles the session context automatically. And when a rule itself is in dispute, the community guidelines are the referee — not the inbox.
Worth checking first
Camera permission, skipping, coins, blocking — the everyday questions already have written answers waiting in the help center and the FAQ. Check there before you send anything; and if an answer genuinely is missing, tell us — a gap like that is a bug we want to fix.